Privacy Policy

Effective Date: January 1, 2025  ·  Last Updated: April 26, 2026  ·  Matdelin Healthcare LLC

Matdelin Healthcare LLC ("Matdelin Healthcare," "we," "us," or "our") is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our telehealth services, visit our website at matdelinhealthcare.com, or contact us through any channel.

By using our services or website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, state of residence.
• Protected Health Information (PHI): Medical history, symptoms, diagnoses, treatment information, prescriptions, and other health-related data you share during consultations or intake forms.
• Technical Information: IP address, browser type, device information, pages visited, and time spent on our website (collected via standard web analytics).
• Communication Data: Messages, form submissions, and correspondence you send to us.

2. How We Use Your Information

We use your information to:

• Schedule, coordinate, and deliver telehealth services.
• Communicate with you about appointments, treatment, and follow-up care.
• Process and verify insurance and payment information.
• Comply with applicable federal and state laws, including HIPAA.
• Improve our website and services through aggregate, de-identified analytics.
• Respond to inquiries and provide customer support.

3. HIPAA Compliance

Matdelin Healthcare LLC is a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect your Protected Health Information (PHI). Your PHI will only be used or disclosed as permitted by HIPAA, including for treatment, payment, and healthcare operations, or with your written authorization.

You have rights under HIPAA including the right to access, amend, and restrict certain uses of your PHI. To exercise these rights, please contact us using the information in Section 10 below.

4. Telehealth-Specific Privacy

All telehealth visits are conducted through a HIPAA-compliant video platform with end-to-end encryption. Visit recordings are not made or stored without your explicit consent. You should conduct telehealth visits in a private location to protect your own confidentiality.

5. Disclosure of Your Information

We do not sell your personal information. We may share your information with:

• Healthcare providers involved in your care (with your consent or as permitted by HIPAA).
• Business associates (e.g., billing services, technology platforms) who are contractually obligated to maintain HIPAA compliance.
• Legal authorities when required by law, court order, or to prevent harm.
• Insurance companies for billing and claims processing, as applicable.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for basic functionality and anonymous analytics. We do not use advertising trackers or sell behavioral data to third parties. You may disable cookies in your browser settings; however, some website features may not function as intended.

7. Data Retention

We retain medical records and PHI for the minimum period required by applicable law — generally a minimum of seven (7) years for adults and until the patient reaches the age of majority plus seven (7) years for minors, in accordance with Texas and New York state requirements. Non-medical personal data is retained only as long as necessary for its stated purpose.

8. Security

We implement industry-standard security measures including TLS encryption for data in transit, access controls, and regular security reviews. No method of electronic transmission or storage is 100% secure; however, we are committed to maintaining appropriate safeguards and will notify you of any breach as required by law.

9. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 without verified parental consent. Pediatric care services require a parent or legal guardian to participate in and consent to the appointment.

10. Your Rights

Depending on your state of residence (Texas or New York), you may have the following rights regarding your personal and health information:

• Right to access and obtain a copy of your records.
• Right to request correction of inaccurate information.
• Right to request restriction of certain uses and disclosures.
• Right to an accounting of disclosures of your PHI.
• Right to file a complaint with the U.S. Department of Health and Human Services.

To exercise any of these rights, please contact us at the information below.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:

• Matdelin Healthcare LLC
• Phone: (917) 689-6558
• Website: matdelinhealthcare.com

For HIPAA complaints, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights at hhs.gov/ocr.